Terms and conditions

Accepted Payment Methods: We offer a range of convenient payment options to accommodate your needs. You can securely make payments using popular methods such as PayPal, VISA, MasterCard, American Express, and Discover. Kindly note that personal checks are not accepted. Rest assured that when you make a payment on our website, your card details are protected using state-of-the-art SSL encryption, ensuring the highest level of security. Your payment information will be transmitted directly to our trusted payment provider through a secure connection.

Cancellation Policy: If you need to cancel your order, we’ve made the process hassle-free. Simply reach out to our dedicated support team within two days of placing your order to request cancellation. However, please be aware that if your order has already been dispatched or is in the customs process of your country, cancellation may not be possible. In such cases, we recommend accepting the parcel and initiating a return for a convenient resolution.

Order Acceptance & Payment: At our website, we strive to maintain accurate and up-to-date product information, including prices and availability. We are committed to promptly correcting any errors that may arise. As we offer a diverse range of products, occasional inaccuracies in pricing may occur despite our best efforts. To ensure fairness and transparency, we carefully verify prices during the order processing stage. If the correct price of a product is lower than the stated price, we will refund the difference when we dispatch the product to you. On the other hand, if the correct price exceeds the price listed on our website, we will exercise our discretion. This may involve contacting you to provide further instructions before proceeding with the order, or alternatively, we may reject the order and notify you accordingly. Please understand that we are not obligated to sell a product at an incorrect (lower) price, even if you have received an Order Confirmation or Shipping Confirmation. This applies particularly if the pricing error is obvious and should have been reasonably recognized by you.

Pricing and Product Availability: To facilitate a seamless shopping experience, we accept online payments in USD using Visa and MasterCard credit/debit cards. If your card’s currency is different from  USD, you can still place your order. Our system will automatically deduct the equivalent amount in your local currency, ensuring a
smooth transaction. We take great care to ensure the accuracy of prices and product availability on our website. However, despite our best efforts, occasional pricing errors may occur. Rest assured that we promptly correct any inaccuracies as soon as they come to our attention. Given the wide range of products we offer, it is possible that some items listed on our site may have incorrect pricing. As part of our rigorous order processing procedures, we verify prices to ensure fairness. If the correct price of a product is lower than the listed price, we will gladly refund the difference when we dispatch the product to you.

Conversely, if the correct price is higher than what is stated on our website, we will exercise our discretion. This may involve reaching out to you for further guidance before proceeding with the order, or if necessary, rejecting the order and providing you with appropriate notification. We are committed to maintaining fairness and transparency, and therefore, we are not obligated to sell a product at an incorrect (lower) price, even if you have received an Order Confirmation or Shipping Confirmation. This policy is particularly applicable if the pricing error is obvious and could have reasonably been recognized as such.

User Accounts and Confidentiality: We value the privacy and security of our users’ accounts. As a registered user, it is your responsibility to maintain the confidentiality of your account information. Please note that individuals under the age of 18 are strictly prohibited from registering as users on our website and engaging in transactions. Jurisdiction and Governing Law: Any disputes or claims arising from or in connection with this website are subject to the governing laws of Pakistan. Our country of domicile is Pakistan.

Marketing: By providing consent to receive SMS marketing from Jaccoat during the checkout process, custom order requests, or by subscribing through our subscription tools, you agree to receive recurring text notifications. These may include updates on your order, reminders for abandoned checkouts, enticing promotional offers, and transactional texts. We may also request reviews from you. It’s important to note that even if your mobile number is registered on state or federal do-not-call lists, you still consent to receive these messages. Message frequency may vary. Your consent is not a mandatory requirement for making a purchase.

Unsubscribing from Text Marketing: To unsubscribe from our text marketing messages and notifications, simply reply with the word “STOP” to any message received from us. Alternatively, you can utilize the unsubscribe link provided within our messages. Please be aware that any other forms of opting out, including alternative words or requests, will not be considered valid means of unsubscribing. Our service is provided free of charge, but please note that any charges or fees associated with text messaging imposed by your wireless provider are your responsibility. Standard message and data rates may apply.

If you have any further questions or require additional information, please do not hesitate to contact our customer support team. We reserve the right to modify any telephone numbers or short codes used for our services at any time. In such instances, we will notify you accordingly. Please understand that messages sent to modified telephone numbers or shortcodes, including STOP or HELP requests, may not be received. We cannot be held responsible for honoring requests made through such messages. To the extent permitted by applicable law, we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through our service. This includes any errors in the information provided. Furthermore, we shall not be held liable for any actions you may or may not take based on the information or services provided.

Privacy and Data Protection: We prioritize your privacy and adhere to strict standards in collecting and utilizing your personal information. For a comprehensive understanding of our data collection and usage practices, please refer to our Privacy Policy.

If you have any further requests or require additional assistance, please
feel free to reach out to us. We’re here to help!